Frequently Asked Questions (FAQs)
Welcome to the Zeal Cart FAQs section. Here you'll find quick answers to common questions about shopping, shipping, payments, returns, and more. Our goal is to make your online shopping experience smooth and stress-free—no matter where you are in the United Arab Emirates.
🛒 Shopping & Orders
How do I place an order on Zeal Cart?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment.
Can I cancel or change my order after placing it?
Orders can only be modified or cancelled within 1 hour of placement. Please contact our support team immediately.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also log in to your account to track the status under “My Orders."
🚚 Shipping & Delivery
Do you offer delivery across the UAE?
Yes! We offer fast and reliable shipping across all seven emirates—Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
How long does delivery take?
Most orders are delivered within 1–3 working days depending on your location.
How much is the shipping fee?
Shipping is free on orders above AED 100. For orders below that, a small delivery fee will apply, visible at checkout.
💳 Payments
What payment methods are accepted?
We accept major debit/credit cards, Apple Pay, Google Pay, and Cash on Delivery (COD).
Is it safe to shop on Zeal Cart?
Absolutely. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information.
🔁 Returns & Refunds
What is your return policy?
We offer easy returns within 7 days of delivery for most items. Products must be unused and in original packaging.
How do I request a return?
Go to your account dashboard, select the order, and click on “Request Return.” Our team will guide you through the process.
When will I get my refund?
Refunds are processed within 5–7 working days after your return is received and approved.
📱 Account & Support
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and receive special offers.
How can I contact customer support?
Reach us via live chat or email at contact@zealcart.ae. We’re available 7 days a week from 9:00 AM – 9:00 PM (UAE Time).
Still Have Questions?
If you can’t find the answer here, please visit our Help Center or Contact Us page. We're always happy to assist you!